Last Updated: August 18, 2020
Helios Exchange Inc., (collectively “Helios Exchange”, “we”, “us” or “our”) provide this Privacy
Statement that covers the web site https://helios-eex.com
By accessing, using or registering with Helios Exchange’s website, you accept and agree to Helios Exchange’s Privacy Statement. Helios Exchange provides a variety of online building energy analytics for commercial real estate professionals and energy professionals. Any user information we collect is considered private and we do not use it or share it except as permitted herein, without the user’s permission. We use this personal information at Helios Exchange to provide the best quality service possible.
The following privacy statement summarizes Helios Exchange’s protection and use of any personal information provided by visitors to the Helios Exchange site.
We are a Data Controller of your information.
If you are a resident of the European Economic Area (EEA), you have certain data protection rights.
In certain circumstances, you have the following data protection rights:
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected]
Helios Exchange collects user information from several areas of the Helios Exchange site.
Registration area: Helios Exchange collects
If a user is a subscriber in the United States or Canada, the user may upload information on their own buildings and/or connect to an US EPA Energy Star Portfolio Manager account and upload data from there. These users may also change data provided by Helios Exchange that they have copied to their own portfolios in the platform. This data is private to the user and not available to any other users on the platform.
Helios Exchange collects individual user search activity for caching the results temporarily to for faster results. cached data is removed within 12 hours.
Helios service staff members reserve the right of full access to user accounts to allow them to work with users to analyze their properties, identify energy improvement opportunities and to ready projects for financing as the case may be. However, Helios staff members may not disclose any proprietary user information to third parties without the consent of the user.
Collected information helps Helios Exchange better understand its users needs in order to improve its product and service offerings.
Email addresses are used to communicate with users through promotional emails, user emails and for site administration purposes.
Users may be deleted from promotional email and user email lists at their request. Personal information may be used to contact users for the purpose of research, product development, marketing, or customer service, if the user has opted to receive such communication.
Helios Exchange may retain the data it collects indefinitely. You may have your personal information deleted or deactivated by sending an email to [email protected]. You may be asked to confirm your identity.
Though Helios Exchange makes every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have good faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request served on our web site and to any other third party with your prior consent to do so.
Helios Exchange may also use third party providers to perform email and postal mailings on behalf of Helios Exchange, but this information (such as name, address and email) is confidential and is not used by the provider for any other purpose.
Helios Exchange does not rent or lease user information to any third party.
While Helios Exchange endeavors to work with other sites and companies with a similar respect for user privacy, Helios Exchange cannot be responsible for the privacy practices of other sites.
The security of your personal information is important to Helios Exchange. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our website, you can email us at [email protected].
What Are Cookies
For more general information on cookies, please read “What Are Cookies”.
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.
The Cookies We Set
Third Party Cookies
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
However if you are still looking for more information then you can contact us through one of our preferred contact methods:
As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
We do not link this automatically collected data to other information we collect about you.
You may also provide personal information about other people, such as their name, physical address, email address and etc. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided.
Opting-out, editing, updating or deleting personal information
Helios Exchange utilizes email as a vital and primary communication channel with registered users. As a registered user, you hereby acknowledge and grant Helios Exchange the permission to communicate with you via email (as well as other communication channel such as phone and fax) for any purposes Helios Exchange determines to be relevant including, but not limited to, system messages, product updates, service announcements and other marketing messages. Helios Exchange will use best efforts to honor user requests to opt out of marketing messages, but under no circumstances will Helios Exchange have any liability for sending any email to its registered users.
Users who do not wish to receive marketing emails are requested to contact [email protected]
We also send our users site and service announcement updates. Users are not able to unsubscribe from service announcements, which contain important information about service notices and responsibilities.
Helios Exchange occasionally communicates with its users via email and phone to provide information about requested services and regarding issues related to their account. It is important to note that this communication is not used for marketing or promotional purposes. Requesting the deletion of certain types of user information may prevent users from accessing some web site features.
If your personal information changes, or if you no longer desire our service, you may correct, delete or update your personal information by emailing our Customer Support at [email protected].
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at [email protected].
We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Helios Exchange may provide notifications, whether such notifications are required by law or are for marketing or other business-related purposes, to you via email notice, written or hard copy notice (including via fax), or through posting of such notice on our web site, as determined by Helios Exchange in our sole discretion. Helios Exchange reserves the right to determine the form and means of providing notifications to our users, provided that you may opt out of certain means of notification as described herein. Helios Exchange is not responsible for any automatic filtering you or your network provider may apply to email notifications we send to the email address you provide us.
We recommend that you add [email protected] to your email address book to help ensure you receive email notifications from us.
If Helios Exchange decides to change its privacy statement, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.